Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

Customer experience as competitive advantage

Your brand is only as strong as the experiences you create for your customers. The experience is the message. The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy […]

By- PWC

RPA & AI in HRO Taking Off

Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR outsourcing: payroll services, recruitment […]

By- NelsonHall

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

OAISS – London

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, […]