Category: Digital Services

  • Transforming to the Mailroom of the Future Today: Digital Imaging and Automation Lower Costs and Improve Quality

    Transforming to the Mailroom of the Future Today: Digital Imaging and Automation Lower Costs and Improve Quality

    Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.

  • Transform your business processes through robotic automation

    Transform your business processes through robotic automation

    Companies across the globe are looking to grasp the opportunities presented by advanced technologies, disruptive business models and emerging social/mobile collaboration. With these themes shaping business process service engagements, there’s a growing need to radically change the problem-solving mindset to reduce, streamline and eliminate repetitive process work. Automate critical business processes using Dell Automated Full-Time […]

  • De-mystifying Robotic Process Automation

    De-mystifying Robotic Process Automation

    Why do we need RPA? Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting […]

  • Anupam Govil

    Anupam Govil is a Partner with Avasant, a leading management consulting firm focusing on Sourcing Advisory, Digital Transformation and Globalization services. He is also the President of Avasense (wholly owned subsidiary of Avasant), which provides a SaaS based Managed Governance service. At Avasant, Anupam manages corporate initiatives such as Digital practice, Partner alliances and Marketing. […]

  • Video: OI’s Dan Goodstein discusses Digital Supply Chain with Mike Small of CapGemini

    Video: OI’s Dan Goodstein discusses Digital Supply Chain with Mike Small of CapGemini

    In this recent video interview, Outsourcing Institute’s Daniel Goodstein sits down with Mike Small, Global Sales Officer at Capgemini, to discuss client benefits and challenges of the digital enterprise, implementation of Automation and Capgemini’s Digital Supply Chain approach.  

  • Digital Mailbox Services: Expanding Customer Delivery and Payment Options

    Digital Mailbox Services: Expanding Customer Delivery and Payment Options

    Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.

  • Harnessing the Opportunities of Digital Transformation

    Harnessing the Opportunities of Digital Transformation

    Businesses have traditionally embraced new technology in order to create efficiencies and lower costs. However, the stakes and rewards are significantly higher in the digital era. Companies have an unprecedented opportunity to increase revenue by engaging digitally savvy consumers at every touchpoint across the customer experience lifecycle. At this point, going digital is no longer […]

  • IT-BPO Convergence: Emergence of Next Gen Digital Business Services

    IT-BPO Convergence: Emergence of Next Gen Digital Business Services

    From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]

  • Discussing the new Hewlett Packard Enterprise, Digital Strategy and RPA with HPE’s Head of BPS & Chief Technologist

    Discussing the new Hewlett Packard Enterprise, Digital Strategy and RPA with HPE’s Head of BPS & Chief Technologist

    In this interview Dan Goodstein, President of the Outsourcing Institute sits down with Danila Meirlaen VP, Worldwide Business Process Services and Richard Mason, Chief Technologist of Business Process Services of Hewlett Packard Enterprise.

  • IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

    IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

    IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental shift from being a reactive IT culture to one that is intentionally driving business growth and becoming an IT-as-a-Service organization.