Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

Expert Interview: Time Warner’s Rohith Nandagiri on Digital Development

Ahead of the Digital Convergence Conference, Dan Goodstein, President at the Outsourcing Institute sat down with Rohith Nandagiri, Director of Global Technology at Time Warner to dive deep into digital development. The Interview Explores: What’s happening in the marketplace: evolutionary vs. transformative vs truly revolutionary The importance of methodology and strong collaboration in the enterprise […]

By- The Outsourcing Institute

Digital Convergence Conference 2018 Presentations

Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing   Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here   Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here   Case Study: […]

By- The Outsourcing Institute

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

The Challenge of Achieving Customer-Driven Shared Services

The Impact of Disruptive Business Trends are Causing a Rethink of Shared Services. The concept and use of shared services have been around for almost 30 years. However, shared services have matured to a level of organizational standard practice for support services across multiple business units. Despite this evolution, the penetration of shared services that […]

By- WGroup