Category: Digital Services

  • Expert Interview with Cognizant’s Chief Strategy Officer for Digital Business, Paul Roehrig

    Expert Interview with Cognizant’s Chief Strategy Officer for Digital Business, Paul Roehrig

    Paul Roehig joins Outsourcing Institute President, Daniel Goodstein, to discuss digital transformation in the enterprise. The Interview Explores: Challenges For Service Providers Adapting To The Digital Age Advice For Legacy-Centric Organizations: How to Start Your Digital Journey How To Transform Your Enterprise Through Cost Saving Solutions Future Of Work: Advice To College And Parents Join […]

  • Expert Interview: Time Warner’s Rohith Nandagiri on Digital Development

    Expert Interview: Time Warner’s Rohith Nandagiri on Digital Development

    Ahead of the Digital Convergence Conference, Dan Goodstein, President at the Outsourcing Institute sat down with Rohith Nandagiri, Director of Global Technology at Time Warner to dive deep into digital development. The Interview Explores: What’s happening in the marketplace: evolutionary vs. transformative vs truly revolutionary The importance of methodology and strong collaboration in the enterprise […]

  • Getting the Most out of Digital Business Transformation

    Getting the Most out of Digital Business Transformation

    Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

  • Harnessing the Opportunities of Digital Transformation

    Harnessing the Opportunities of Digital Transformation

    Businesses have traditionally embraced new technology in order to create efficiencies and lower costs. However, the stakes and rewards are significantly higher in the digital era. Companies have an unprecedented opportunity to increase revenue by engaging digitally savvy consumers at every touchpoint across the customer experience lifecycle. At this point, going digital is no longer […]

  • How to Transform Your Shared Services Organization into a Digital Champion

    How to Transform Your Shared Services Organization into a Digital Champion

    The days of shared service organizations (SSO) being responsible for manual, repetitive processes are coming to an end. Today, SSOs can use data and software to automate processes and run more efficiently. Learn how to use automation to transform your SSO into a digital champion. In our webinar we walk you through key strategies to […]

  • Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital in the World of Banking – Part I

    Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital in the World of Banking – Part I

    In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

  • Insurance BPO: Delivery & Service Line Trends for 2017

    Insurance BPO: Delivery & Service Line Trends for 2017

    The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, […]

  • IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

    IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

    IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental shift from being a reactive IT culture to one that is intentionally driving business growth and becoming an IT-as-a-Service organization.

  • IT-BPO Convergence: Emergence of Next Gen Digital Business Services

    IT-BPO Convergence: Emergence of Next Gen Digital Business Services

    From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]

  • NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

    NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

    NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models. In addition to […]