Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

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Anupam Govil

Avasant
Content Chairperson
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Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

Driving Digital Transformation from the CIO Suite

When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.

By- Avasant

The Digital State of Media & Entertainment

It is no secret that the traditional media and entertainment industry has experienced extraordinary value destruction in the past 20 years. The music industry right-sized from $26.6 billion in 1999, to $14.9 billion in 2015. Print media lost the fight for classified advertising to Craigslist, Yelp, and Groupon, and legacy brands like the New York […]

By- Avasant

IT-BPO Convergence: Emergence of Next Gen Digital Business Services

From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]

By- Outsourcing Institute

Executive Interview: The Changing BPO Marketplace with Concentrix President Chris...

BPO isn’t what is used to be. Clients pushing for digital transformation, changing labor models & the introduction of automation technologies are changing the Customer Engagement landscape…or are they? The Outsourcing Institute’s Daniel Goodstein recently sat down with Chris Caldwell, President at BPO firm Concentrix, to discuss the changing BPO marketplace, new client demands for […]

By- Outsourcing Institute

Customer experience as competitive advantage

Your brand is only as strong as the experiences you create for your customers. The experience is the message. The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy […]

By- PWC

Digital wealth management: Driving engagement through data-driven insights

In an era of increased competition and shrinking fees, financial advisors need digital tools to survive. By leveraging technology and data-driven insights, advisors can sustain profitable growth. But achieving this vision requires a digital transformation, and the industry has been slow to adapt. A thoughtful technology and data strategy, user-friendly tools, early wins, and key […]

By- PwC

10 principles for winning the game of digital disruption

A high-stakes global game of digital disruption is currently underway. It is enabled by the latest wave of technology: advances in artificial intelligence, data, robotics, the internet of things, and new software-enabled platforms. As a result, the prevailing business models in every industry could drastically change. For every company, this is an immense opportunity to […]

By- PwC

IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental shift from being a reactive IT culture to one that is intentionally driving business growth and becoming an IT-as-a-Service organization.

By- Secure- 24

Digital – The Key to Unlocking Operational Transformation: Using Analytics...

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

By- The Outsourcing Institute