Crossroads of the Utilities Sector Business Model


These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need to re-package their services and introduce changes to their existing processes to keep up with the rapidly changing environment.


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