Author Archives: info@outsourcing.com

RPA & AI in HRO Taking Off

Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR outsourcing: payroll services, recruitment […]

NelsonHall

April 25, 2017

The Journey to Digital Singularity: A Case for Humanity

Avasant’s CEO, Kevin Parikh shares a case study for the humanity at the Empowering Beyond Summit

Avasant

April 25, 2017

The New Digital Services Ecosystem: A Revolution driven by the Convergence of IT, BPO and Digitally-fueled Outsourcing

The outsourcing journey began 23 years ago, when it was all about labor arbitrage and the focus was on cost and offshore labor– but if you think outsourcing is dead, you’re wrong – it’s just been reinvented; the outsourcing revenue decline over the past 7 years since the peak of 2014 shows no signs of […]

April 24, 2017

Catherine Zhou

Catherine Zhou is a partner and serves as the Digital Services Leader with PwC’s Financial Services practice. She is deeply connected to the financial centers in New York, Asia and Europe while resides in Silicon Valley, San Francisco the Bay area where her root has been, working with start ups and technology giants in developing […]

April 24, 2017

Transformation is a Journey – You’re Going to Need a Roadmap

Transformation should take you where you want to go on the best route and in the best vehicle to get you there. Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we […]

Gregory North

April 21, 2017

Preparing for the Digital Workforce

by Gregory North, Principal Digital Transformation – Outsourcing Institute Much of what has been written, for good reason, on the subject of automation has been about the impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend […]

Gregory North

April 21, 2017

Beyond RPA: How AI-Based Systems are Ushering in the Next Wave (Part 2)

Frank Casale, Founder of Institute for Robotic Process Automation continues his discussion with Naresh Kothari, AVP & Head – Business Development, EdgeVerve (Americas), on Beyond RPA: How AI-Based Systems are Ushering in the Next Wave.  In this video interview, you’ll hear about the differences between cognitive and traditional RPA — and when to apply which […]

IRPA AI

April 18, 2017

An “Ask Me Anything” Webcast on Intelligent Automation

The Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI) hosted a unique “Ask Me Anything” webcast in which you the viewer could ask questions directly to IRPA AI founder and CEO Frank Casale and Jennifer Valenti, the head of client strategy and transformation at Workfusion. Jen discussed the process of planning, evaluating, and selecting intelligent […]

IRPA AI

April 18, 2017

Best Practices for Rolling Out RPA

Analysts called 2016 “the year of the robot.” Now that we’re into 2017, what can we expect? As more organizations make robotic process automation (RPA) a key digital transformation strategy, many questions have arisen regarding the best use cases, the use cases to avoid, and how to build a center of excellence (COE) to expand […]

IRPA AI

April 18, 2017

The Second Wave: RPA lessons learned – part 1

This expert panel in NYC tackled best practices and lessons learned in RPA and intelligent automation based on successes and failures of the the first wave of early adaptors. View More Here

Frank Casale

April 4, 2017