Author Archives: info@outsourcing.com

The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]

Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.

WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]

In Part I of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.

Pinstripe’s 10 Demandments: Rules to Live by in the Age of the Demanding Candidate* provides a framework for employers to apply these rules to their relationships with the talented individuals they want to target before they become candidates,– and after! Companies that hope to win the war for talent recognize that they need to build […]

In a recent survey conducted by the Corporate Executive Board (CEB) of senior HR managers, three quarters of respondents said attracting and retaining talent was their No. 1 priority. This has not changed in more than a decade, since McKinsey’s initial “War for Talent” research in the mid-1990’s. So why is it that the most […]

From the corporate perspective, there are many views as to what are the new trends being pushed forward by the client organizations, when going forward and reengineering there BPO requirements and vendors selection. The economic crisis at the end of the last decade, besides creating an enormous financial burden for the companies at first, it […]