Siemens and General Electric gear up for the internet of things
The American industrial giant is sprinting towards its goal. The German firm is taking a more deliberate approach Read More Here
Fabiano Rosa
December 21, 2016
The American industrial giant is sprinting towards its goal. The German firm is taking a more deliberate approach Read More Here
Fabiano Rosa
December 21, 2016
Wow. If the turnout at our NYC Automation Innovation Conference on December 7 was any barometer of growth in US interest in and acceptance of RPA and intelligent automation then, my original prediction that 2016 would be the “Year of the Robot,” was spot on! Read More Here
IRPA
December 21, 2016
These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need […]
Avasant
December 21, 2016
An electricity consumer receives a message on his smart-phone application, informing him of a cloudy forecast for the next day. The application also advises him to fully charge up his home storage batteries from his solar roof-top system so that he can draw down the charge when cost of grid-electricity shoots up. While this may […]
Avasant
December 21, 2016
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
The Outsourcing Institute
December 1, 2016
Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations
Avasant
November 30, 2016
Organizations managing a new generation of digital vendors must undergo governance transformation to enable strategic leadership, innovation, and digital business strategies.
Avasant
November 30, 2016
NelsonHall recently attended the latest BPM Summit in Cape Town organized by BPeSA (Business Process enabling South Africa), the official trade body for the outsourcing and contact center industry in the Western Cape. The event provides an opportunity for potential investors, analysts, providers, and government officials to interact. Here I take a look at the […]
NelsonHall
November 29, 2016
Over the last few months, I have held discussions with a number of leading customer management services (CMS) vendors and their clients regarding the increasing need for advanced analytics to drive step changes in customer experience (CX). Here, I reflect on the changing role of analytics as they take centre stage as the key to […]
NelsonHall
November 29, 2016
NelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria. Below is a small selection of the results […]
NelsonHall
November 29, 2016