User Experience

Along with RPA, BPaaS, and Analytics & AI, the Internet of Things (IoT) is one of the key digital phenomena currently changing the face of outsourcing. NelsonHall estimates the global market for IoT services at $1.2bn, and this is expected to grow to $9.5bn by 2020, making it the fast-growing of the ‘digital transformation’ market segments (51% CAAGR). Here, we will be looking at the key IoT themes, and at the areas where IoT outsourcing opportunities are fast emerging.

What’s Service Design All About? And why do I care?

Service Design is all about…well, it’s about services. It’s a way to look at the big picture. It looks at the interaction between everyone involved in the service where they touch. It’s about looking at the whole journey, the people involved, and how they feel at different points in their journey. Another way to think […]

By- Antonio Ramírez @pixel506.com

How to Achieve Great User Experience

We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]

By- Antonio Ramírez @pixel506.com

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale