User Experience

Along with RPA, BPaaS, and Analytics & AI, the Internet of Things (IoT) is one of the key digital phenomena currently changing the face of outsourcing. NelsonHall estimates the global market for IoT services at $1.2bn, and this is expected to grow to $9.5bn by 2020, making it the fast-growing of the ‘digital transformation’ market segments (51% CAAGR). Here, we will be looking at the key IoT themes, and at the areas where IoT outsourcing opportunities are fast emerging.

How to Achieve Great User Experience

We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]

By- Antonio Ramírez @pixel506.com

What is Rapid Prototyping and Why is it Important?

You want to make products and solutions that work as soon as possible. The faster you can get your product out there, the faster you can start seeing ROI. The faster you can see a problem fixed and happy customers and clients. There are two common ways to develop products and they are both wrong. […]

By- Antonio Ramírez @pixel506.com

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital BPO Innovations Conference

The impact of Digital on Business Processes & the key to Business Transformation As digital stacks collide with process standardization, the outsourcing industry is going through a significant shakeup. Rapid adoption of BPaaS, Automation, IoT, Mobility and Intelligent Analytics is changing the way BPO is sourced and measured. From transforming the user experience to enabling […]