Business Process Outsourcing
Frank Casale, CEO, Outsourcing Institute and R.G. Conlee, SVP & Chief Innovation Officer, Xerox discuss Automation for BPO.
By- Outsourcing Institute
Winning in Outsourcing: Maximizing procurement during the sales cycle to enhance revenue opportunities
Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.
In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities
Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]
By- Fabiano Rosa
Aurora Coya, Williams Lea and Matt Swain, InfoTrends discuss trends in strategic document outsourcing, market demand and case studies.
Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.