Tag Archives: The Outsourcing Institute

Installing enterprise-class infrastructure is complex and costly, and operating and managing that infrastructure is even more challenging. But when it comes time to consider expanding your infrastructure to keep up with expanding or changing business requirements, well, it’s time to consider a new strategy.

While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.

As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.

By far the most common reason for hiring offshore service providers is to save money–often, a lot of money. Yet surprisingly often those big savings turn into nickels and dimes. “I don’t know what happened,” one outsourcing manager told me recently, “but we’ve gone at least 25% over budget for the past six Quarters. This […]

Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.

The global telecommunications industry continues to go through a transformation, driven in large part by current economic challenges, growing competitive pressures and fast-moving technological developments.

A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.

The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at https://clear-barnacle.10web.cloud/outsourcing2/

OI’s Frank Casale Talks Cloud Services with Oracle’s Steve McMillan

Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.