Tag Archives: BPO

It has been for some time now that the Indian companies have taken the lead in the world market for providing IT services. In the last ten years, they rapidly developed the skills set combined with the capability of producing mass output with the millions of professionals they certified every year. Now they are the […]

A workbook for the preliminary assessment of issues, scope, costs and benefits of sourcing human resource processes.

The new human capital movement – which views people as the primary asset of any organization – has thrust human resources managers into a new, more strategic role. The increasing importance of traditional HR functions – such as recruiting, managing, and retaining employees – has made the HR director an indispensable part of the senior […]

Welcome to the era of the demanding candidate. Not the applicant who needs your job, or just happens to be the best available talent, but rather the best candidate – period. The candidate who will make a difference inside your organization, help you better compete in the marketplace and drive your company on toward greater […]

Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.

In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation  fundamentals and case studies.

Yet the needle is moving away from a purely tactical relationship. More than half of executives expect the relationship between BPO providers and their clients to become more strategic.  

2013 was a challenging year for major companies fighting high-profile security breaches. Apple, Twitter, Facebook, Microsoft, Tumblr, Burger King, Jeep, Evernote and The New York Times are just a few of the big-name organizations that had to combat security problems.