Robotics, aka Robotic Process Automation, is a buzzword in every Fortune 1000 boardroom and a headline at every conference. But just like that “new” actor you suddenly see in every movie, it’s been around for over a decade, and it’s already showing signs of age. Regulatory compliance, competition to deliver the best customer experience and the relentless drive for shareholder value have made automation a mandate. Now, the enterprise needs a more powerful lever than pure desktop robotics to achieve operational transformation and business breakthroughs. Enter smart process automation.
