Fabiano Rosa is an Experienced Manager in PricewaterhouseCooper’s Consulting and Deals practice in Toronto. Fabiano is an ITIL V3 and Green Belt Lean Six Sigma professional. Fabiano focuses on providing clients with a range of Management Consulting services most notably (1) Large Scale Outsourcing, (2)Shared Services Strategy and (3) Third Party Sourcing Risk Management and Technology trends within the context of (1), (2) and (3). The postings on this site are my own and don’t necessarily represent PwC’s positions, strategies or opinions.

New York, NY– August 11, 2016 – IRPA (The Institute for Robotic Process Automation), an independent professional association and global network dedicated to education and professional development in the rapidly emerging areas of RPA, Artificial Intelligence and Cognitive Computing, today announced that it is launching a new business unit that will harness the IRPA ecosystem to help companies fast-track their assessment, integration and implementation of these technologies. Read more…

IRPA Automation Accelerator News Release Final

As threats to cyber security become increasingly ominous, sophisticated and unpredictable, CIOs must address risks ranging from denial of service attacks to natural disasters to disgruntled employees. Global organizations must also manage complex networks of service providers and scores of third-party suppliers, many of whom have access to customers, sensitive data and critical technology.

In this environment, many organizations struggle to maintain the continuous vigilance and end-to-end visibility across the entire service delivery chain that is essential to a viable cybersecurity strategy. In many cases, internal and external governance mechanisms that directly impact cybersecurity are neglected or ineffectively managed. The result is a significant increase in financial and operational risk for business enterprises.

This Alsbridge white paper examines five key challenges of cybersecurity governance and how to more effectively address them. The areas discussed are:

• Defining risk posture
• Balancing global and local requirements
• Managing data
• Responding to change
• Applying relevant metrics

Cybersecurity Governance

Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020.

IoT Smart Cities-0816

Over the past year, some workers at AT&T have begun to automate the boring, repetitive parts of their jobs by using software bots.

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An agreement between defense contractor BAE Systems and provider CSC illustrates the changing nature of outsourcing

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New robotic process automation tools can take over mundane data entry and other process tasks for your IT team.

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Robots are no longer just speeding up processes on assembly lines; they are making inroads into offices around the world. Intelligent software is set to supplant a number of white-collar jobs, which is a cause for excitement and apprehension. Frank Casale, founder and chairman emeritus of the Institute for Robot Processing Automation (IRPA) and president of arago US, explains how the impacts are likely to be felt in finance departments and beyond.

FDE_RPA.

This timely webinar will help you successfully navigate the changing landscape of today’s IT environment and improving multi-vendor governance.
Today’s IT environment is more complex than ever before. Organizations are faced with a daunting array of devices, services and vendors. Choosing among and integrating these new options for the best possible business outcome creates a host of new concerns. As organizations embrace innovative and distinct technologies, can they ensure the integrity of their service offerings? How can companies maintain a consistent level of quality across the board, providing a seamless transition to their customers? And by welcoming new providers, must a level of security necessarily be sacrificed?

Following are some highlights of what you will hear from our speakers:

• Learn how to achieve a holistic ecosystem approach, tight integration between IT buyers and vendors to integrate and automate support processes, manage ITSM service cases end-to-end and connect all participants (customers, partners, service provider, vendors)
• Case Study: Learn how Cisco has helped a global telecommunication company by streamlining incident management, cutting implementation time by more than half, improving real-time SLA and ticket updates, and thereby providing a much higher level of service and faster issue resolution

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives:

• Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost and customer engagement
• Better contract flexibility with a new emphasis on delivering business outcomes
• Improved ability to identify and implement change with reduced time to benefit

Using Analytics & AI to Increase Process Intelligence

Analytics was frequently used in traditional outsourcing contracts, in particular to identify breakdowns in processes causing sources of error and rework. And the nature of this use of analytics was frequently project based and reactive.

However, there have been major developments in analytics and artificial intelligence in recent years with the result that analytics is increasingly being built into processes to provide ongoing process insight rather than being used as a standalone project-based add-on. At the same time, analytics and AI are increasingly being used in a more predictive role, with the new generations of AI increasingly being applied in customer service to make recommendations to both agents and potentially direct to customers. This webcast will investigate the extent to which these trends are being realized and it is now possible to move from rear-mirror facing, project-based analytics to predictive analytics in support of process and customer optimization.

Featured Expert Speaker:

• John Willmott, CEO, NelsonHall
• Craig Saunders, Managing Director, Analytics Resource Center, Xerox Services
• Daniel Goodstein, President, Media & Events Business, Outsourcing Institute and Institute for Robotic Process Automation