Analysts called 2016 “the year of the robot.” Now that we’re into 2017, what can we expect? As more organizations make robotic process automation (RPA) a key digital transformation strategy, many questions have arisen regarding the best use cases, the use cases to avoid, and how to build a center of excellence (COE) to expand and optimize the use of RPA beyond initial deployment.

Watch the replay to learn:

• The best use cases to target… and those to avoid
• How to build a center of excellence that provides a foundation for RPA
• How to plot a path to the future to advance RPA from tactical to strategic corporate priority

Presenters:
Michael Engel, Intelligent Process Automation Leader, PwC
Frank Casale, Founder and CEO, Institute for Robotic Process Automation & Artificial Intelligence
Bill Galusha, Sr. Product Marketing Manager, Kofax Inc.

This expert panel in NYC tackled best practices and lessons learned in RPA and intelligent automation based on successes and failures of the the first wave of early adaptors.

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Cyber Marathon Solutions is a strategic operational risk management firm, focusing on advising, building and enhancing cyber security and third party risk management programs. As CEO and Founder, Robert Wilkinson provides clients across multiple industries trusted advice to secure their critical assets, third party relationships and Internet presence, as well as management development programs. Mr. Wilkinson has a 30-year background in financial services, along with extensive cross-industry and board-level experience in operational risk management and all aspects of information security. His focus is on actionable, results-oriented client programs.

Robert’s specialties include Information Technology, Information Security, Operational Risk Management, Third Party Risk Management, Cyber Security, Regulatory coordination, Anti-Money Laundering, Policy development and implementation, Continuity of Business, Audit and Regulatory / Controls, and Compliance. He also has extensive global experience, having worked in 45 countries and various locations in the United States.

Robert was previously the Chairman of Shared Assessments Program, and is currently serving on the Shared Assessments Program Advisory Board.

First of five seminars across the U.S. hosted by The Outsourcing Institute and the Institute for Robotic Process Automation and Artificial Intelligence
DALLAS, TX, MARCH 23, 2017 – The Outsourcing Institute and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI) announced today that registration is now open for the Outsourcing, Automation and Innovation Seminar Series (OAISS) event being held in Dallas on April 6, 2017. The event is co-chaired by Symphony Ventures, a consulting, implementation and managed services firm focused on digital transformation. Other sponsors include Edgeverve Systems, UiPath, and the Hackett Group. Attendance is free for buyers of IT services, outsourcing, and automation software. Providers of IT products and services, industry analysts and media are welcome to attend for $395. Online registration is available at www.oievents.com.

The seminar takes place on April 6, 2017, from 1:00 PM to 6:30 PM CDT at K&L Gates LLP, 1717 Main Street, Dallas, TX 75201.

The agenda for the seminar includes the following:

• A Look Ahead at the State of the Digital and Automation Marketplace in 2017
• Keynote by Tony Mataya of ISG: Beyond the Basics: The Move to the New Outsourcing and Digitally Fueled Services
• Discovering the Right Enterprise Process For Automation
• Are In-House Automation COEs the Right Solution?
• Panel Discussion: How to Evaluate the Digital Ecosystem and Create a Digital Operations Strategy

Opportunities for automation and outsourcing vendors to sponsor the event are available. Contact The Outsourcing Institute and IRPA AI at inquiries@clear-barnacle.10web.cloud.

About The Outsourcing Institute

Founded in 1993, The Outsourcing Institute (OI), located at clear-barnacle.10web.cloud, is a neutral professional association dedicated solely to outsourcing, providing information, research, networking opportunities and customized outsourcing services and solutions to the outsourcing industry. OI is recognized worldwide for its intellectual capital, outsourcing practice expertise and unbiased thought leadership. OI’s commitment to innovation, along with its mission to advance the skills and knowledge of its membership, has made it the most respected and relied upon brand for the outsourcing marketplace. OI’s executive network, which is comprised of more than 70,000 professionals worldwide, looks to OI as the go-to source for outsourcing thought leadership, information and advice. clear-barnacle.10web.cloud

About the Institute for Robotic Process Automation and Artificial Intelligence

Founded in 2013, the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI) is an independent professional association and knowledge forum for the buyers, sellers, influencers and analysts of robotic process automation, cognitive computing and artificial intelligence. Our global network and advisory services offer leading-edge market intelligence, industry research, sourcing assistance, events as well as offer opportunities to learn and network with stakeholders across service industry functions. www.irpaai.com

Press Contact:

For The Outsourcing Institute and IRPA AI

Arlene Ettore

(516) 279-6850 x715

aettore@clear-barnacle.10web.cloud

Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises.

The interview explores:

• The New Outsourcing and what is broken- Shift to Digital
• Benefits of RPA vs. Unrealiatic Expectations
• Best Practices for digital implentation: Build, buy, or partner
• Automation Journey- Where to Start?
• Building an internal CoE

Nishant Verma is a Principal at Avasant, a leading global management consulting firm that advises private and public sector organizations on translating the power of technology into realizable business strategies. He is an acknowledged transformation & sourcing SME in the IT infrastructure, cloud services and applications space. At Avasant, Nishant has undertaken program management of offshore IT operations and data centers, IT development, F&A and HR services delivery for global clients.

Nishant has over 15 years of sourcing and consulting experience in a wide range of verticals including healthcare, retail, education, , business services, in additional to other industries such as financial services, infrastructure, banking, oil & gas, media & entertainment, and telecommunications.  He has sourcing and consulting experience across geographies including the US, Europe, India, and Southeast Asia. Mr. Verma also has deep knowledge and experience working with service providers on growth and expansion strategies, providing market intelligence to craft roadmaps for forays into new service lines and geographies.

Nishant is Amazon Web Services and COP certified, and has written multiple thought leadership articles and white papers on IT sourcing strategy, cloud services, applications, and pricing trends.

Nishant works out of the Avasant Headquarters in El Segundo, California. He is a graduate of the Indian Institute of Technology-Kanpur, India, and holds an MBA degree from the Indian Institute of Management, Ahmedabad.

Denis Desjardins

Managing Principal

Denis Desjardins has more than 25 years of experience in Information Systems—in diversified manufacturing, telecommunications and consulting businesses. His strengths include IT governance, outsourcing relationship development and program management. Denis maintains a particular specialty in on-going outsourcing relationship management and relationship remediation and has interests in IT environmental sustainability initiatives.

His portfolio of engagements includes: 

• Development of sourcing strategies and management of the outsourcing process for companies in a variety of industries, including manufacturing, healthcare, transportation and consumer products
• Restructuring and renegotiation of outsourcing relationships in response to changes in business conditions or technology needs
• Establishment of program management offices to oversee acquisition and divestiture activity and implement process improvement initiatives
• Development and implementation of Vendor Management capabilities
• Organizational design and change implementation

Before joining WGroup, Denis was a consultant with aligne, Inc., a premier outsourcing advisory firm. While with aligne, he assisted clients in developing IT service delivery strategies, establishing new outsourcing relationships, restructuring existing relationships, establishing program management offices and managing merger and acquisition activities.

Prior to joining aligne, Denis was a Director, Enterprise Services with Textron Inc. In this role, he had enterprise-wide responsibility for supplier relationship development and management, telecommunications and Internet operations and corporate business applications. Prior to assuming the Enterprise Services role, Denis had responsibility for developing and executing Textron’s service delivery strategy, which focused on leveraging best-in-class suppliers through the establishment of outsourcing and other long-term supplier relationships. He negotiated outsourcing agreements with AT&T, covering Textron’s global networking operations, and with EDS and IBM, covering desktop and data center operations in the US, Canada, Europe and Singapore. In addition, Denis participated in the development of a business process outsourcing relationship covering Textron’s benefits administration function. During his tenure with Textron, Denis also held various management positions within Information Systems.

Denis is a graduate of the University of Rhode Island (BS, MS) and completed Textron’s Executive Development Program conducted by the Harvard Business School.

Jeffrey P. Romano

Managing Principal

Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held positions at the senior management level in program management, large account service implementation, outsource vendor management, business development, project management, customer relationship management, telecommunications and enterprise operational planning. 

Jeff has worked with many clients in various industries, including pharmaceutical, healthcare, manufacturing, web hosting, distribution, 3rd party IT services and financial services. His engagements have included IT strategy development, full global IT outsourcing, global enterprise print outsourcing, global technology procurement, governance process implementation and remediation and service agreement negotiation as well as several transition and implementation support outsource engagements. Jeff has been instrumental in IT contract negotiations for software, hardware and services with the objective to maximize cost and value performance. He has experience in vendor re-negotiation and relationship remediation efforts for engagements involving infrastructure only and full scope global service delivery. Jeff has evaluated and participated in re-design efforts relating to IT organization structure, governance models and strategies for companies in multiple industry segments.

Jeff has been involved in due diligence activities in support of corporate acquisitions and outsourcing discovery efforts and has been responsible for several outsourcing deals focused on comprehensive IT outsourcing with contract values in excess of $350 million. Additional outsourcing engagements included a print outsourcing contract worth $60 million and an international desktop support and life-cycle management outsource contract worth $65 million. He has managed engagements that have exceeded $1.9 billion in total contract revenue.

Prior to joining WGroup, Jeff served as General Manager for Verizon with comprehensive responsibility for all operations, including IT, finance, repair operations, distribution and P&L performance. He completed the operational design of an IT component repair depot planning system responsible for synchronizing and economizing repair activity across 6 nationwide repair locations.

Jeff’s business experience allows him to blend a customer’s IT strategy with practical implementation processes to ensure development of credible business plans, project plans and realistic outsourcing implementation goals.

Jeff earned an MBA from Saint Joseph’s University and a BS in operations management from Pennsylvania State University.

Across all industries and geographies, organizations are striving for that competitive edge. Traditionally, gaining a leg up over competitors means developing new products and services, entering new markets or wringing costs out of processes. Outsourcing—IT, business operations and other functions—have all inevitably played a key role in the past. Now, organizations are looking for automation to drive additional efficiencies. Although earlier automation solutions helped many organizations achieve operational and financial benefits, initial improvements have typically plateaued as first-generation tools and approaches have reached a point of diminishing returns in their effort to reduce manual work.

Today, organizations need to look for new automation platforms that go beyond deterministic and predictive analytics to embrace a much higher level of cognitive automation to reduce and eliminate manual work in favor of robotic process automation. Artificial intelligence should be at the heart of an organization’s latest efforts to automate manual tasks, freeing up human resources for higher-value activities.

IRPA AI has written a white paper together with EdgeVerve that will help companies rethink automation for new use cases and to help drive greater business benefits.

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