In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines:

• Industry perspectives from the client, service provider and advisory side.
• Explanation of “Process to Drive Business” and Organizational Transformation.
• Digital Transformation, Disruptors, and where the real near-term opportunities are

Learn how providers can best equip themselves to provide the best value to their customers & what clients can do to speed up the process