John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world’s leading authorities on Business Process Services (BPS).John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. In particular, John works on assignments to
- Assist buy-side organizations in establishing outsourcing viability and vendor delivery maturity in support of various BPS undertakings
- Assist outsourcing vendors to develop and refine their go-to-market strategies.
John is a leading voice on the theme of automation in BPS, including Robotics Process Automation, analytics, BPaaS, and Internet of Things. He presents extensively at major outsourcing and business conferences around the world, and is a regular contributor to outsourcing and business publications. In addition, John:
- Presents NelsonHall’s quarterly ‘BPS Index’ webcast, monitoring developments in the BPS marketplace worldwide
- Oversees NelsonHall’s BPS Market Development program, which includes extensive BPS market forecasting, and comprehensive BPS opportunity reports by industry sector.