Jeffrey P. Romano

Managing Principal

Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held positions at the senior management level in program management, large account service implementation, outsource vendor management, business development, project management, customer relationship management, telecommunications and enterprise operational planning. 

Jeff has worked with many clients in various industries, including pharmaceutical, healthcare, manufacturing, web hosting, distribution, 3rd party IT services and financial services. His engagements have included IT strategy development, full global IT outsourcing, global enterprise print outsourcing, global technology procurement, governance process implementation and remediation and service agreement negotiation as well as several transition and implementation support outsource engagements. Jeff has been instrumental in IT contract negotiations for software, hardware and services with the objective to maximize cost and value performance. He has experience in vendor re-negotiation and relationship remediation efforts for engagements involving infrastructure only and full scope global service delivery. Jeff has evaluated and participated in re-design efforts relating to IT organization structure, governance models and strategies for companies in multiple industry segments.

Jeff has been involved in due diligence activities in support of corporate acquisitions and outsourcing discovery efforts and has been responsible for several outsourcing deals focused on comprehensive IT outsourcing with contract values in excess of $350 million. Additional outsourcing engagements included a print outsourcing contract worth $60 million and an international desktop support and life-cycle management outsource contract worth $65 million. He has managed engagements that have exceeded $1.9 billion in total contract revenue.

Prior to joining WGroup, Jeff served as General Manager for Verizon with comprehensive responsibility for all operations, including IT, finance, repair operations, distribution and P&L performance. He completed the operational design of an IT component repair depot planning system responsible for synchronizing and economizing repair activity across 6 nationwide repair locations.

Jeff’s business experience allows him to blend a customer’s IT strategy with practical implementation processes to ensure development of credible business plans, project plans and realistic outsourcing implementation goals.

Jeff earned an MBA from Saint Joseph’s University and a BS in operations management from Pennsylvania State University.