Gregory North

Gregory North is a Principal Advisor to the Outsourcing Institute on Digital Transformation and an Avasant Distinguished Fellow.  He founded Globe North LLC, which provides advisory services in strategy, business transformation and business process outsourcing.  Prior to launching Globe North, he was Chief Process Officer for Xerox Services responsible for strategy execution and transformation of their global operating model.  North is a recognized leader in enterprise transformation and customer experience management having led Lean Six Sigma deployments, Enterprise Process Model design, SAP ERP implementation and Process Automation initiatives.  He has also sponsored development of a continuous improvement program at Save the Children and served as an advisor to the award-winning New York State Lean initiative.

Through his work at Tyco, Fidelity, and Xerox, Mr. North has demonstrated repeatedly the power of process to enhance the customer experience and drive step function improvement in business results.