Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital Convergence Conference

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end […]

Industry Leader Q&A: Cyber Security

OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary

Effective Organizational Design for IT: Overcoming the 5 common Barriers

If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in […]

OAISS San Francisco – Presentations

  Avasant PPT: 2018 Look Ahead at the Digital & Automation Marketplace  Everything is going digital. Everyone knows they must automate. But what really is the current state of the digital and automation landscape? Which trends are taking root? What topics are new, noise, necessary…? Anupam explores how today’s digital tool set will enable bold transformations in enterprises around the world. View Here   Tesla PPT: Case Study: Success stories and Lessons learned in Implementing Intelligent Automation Tesla’s Vasily  Starostenko dives into success stories and lessons learned such as humans are underrated, why you should automate, creating value using automation and much more! View Here   PwC PPT: Artificial Intelligence: Vision of the Future Ilana Golbin & […]

Executive Expert Interview: Digital Convergence Preview with Mark Etwaru, Digital...

Digital transformation leader who has worked with Estee Lauder, Broadridge, Johnson and Johnson and AIG joins Outsourcing Institute President, Daniel Goodstein, to explore: How transformation starts within the organization What’s the biggest hurdle to real transformation? The most exciting tech within social, cloud, mobile, AI and blockchain Pain points and the future of digital transformation […]

Contractual Discipline – a Financial Services Imperative

David England, Director “The best contract is the one you never have to pull out of the drawer.” That adage describes the idyllic sourcing relationship of old – one built on trust, open communication and aligned objectives. In such an environment, specific contractual terms and obligations rarely need to be called upon, since both sides […]

By- Alsbridge

How to Build a VMO: Lessons Learned and Keys to...

Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape. In this environment, the Vendor Management Office (VMO) has emerged as a critical governance and oversight tool. Designed to facilitate collaboration within the sourcing model as well […]

By- Alsbridge

Six Predictions: Vendor Management Capabilities Take Center Stage

In today’s outsourcing marketplace, complex, multi-vendor service delivery models offer the potential benefit of leveraging best-of-breed capabilities. However, they also pose the formidable challenge of integrating and coordinating myriad players with varying roles and responsibilities and ensuring collaboration among a disparate team of providers. In addition, increasingly stringent regulatory requirements in many industries put the […]

By- Alsbridge

Effective Vendor Management — Devil in the Details

Vendor Management and Governance is all about the big picture – maintaining transparency into the multi-vendor ecosystem and ensuring that all the moving parts are seamlessly integrated and aligned. But the high-level oversight that characterizes effective vendor management must be built on a foundation of operational detail, characterized by process consistency and adherence to standards […]

By- Alsbridge

The Nuance of Language and Effective Vendor Management

“You keep using that word. I do not think it means what you think it means.” That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to the villainous Vizzini’s repeated and incongruous exclamations of “Inconceivable!” While comically captivating, Inigo’s observation holds a potential lesson for executives […]

By- Alsbridge