Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital Convergence Conference

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end […]

Four Ways to Improve Your Vendor Risk Program

Risk-management professionals often find the creation of a vendor risk management (VRM) program to be a challenging task, especially when it’s for an entire enterprise. An accurate vendor list and executive support are required for such a program. The challenge is this project often begins with an outdated vendor list and a need to build […]

By- WGroup

The Top 9 Trends in Vendor Management

Multi-vendor systems are becoming the standard model for delivering outsourcing services in today’s workplace. This approach allows clients to leverage the best service for a particular business environment. However, multi-vendor delivery models also require a client organization to integrate multiple vendors with varying roles and coordinate their activities in an effective manner. Furthermore, many industries, […]

By- WGroup

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

The Challenge of Achieving Customer-Driven Shared Services

The Impact of Disruptive Business Trends are Causing a Rethink of Shared Services. The concept and use of shared services have been around for almost 30 years. However, shared services have matured to a level of organizational standard practice for support services across multiple business units. Despite this evolution, the penetration of shared services that […]

By- WGroup