Emerging Technologies

Emerging Technologies is an ongoing opportunity but also a challenge to many organizations. Questions such as what to invest, what to cease and how to “stack” things together is a priority to many Executives, Service Providers and Advisors.

Although challenging, emerging technologies can represent a big leap of change, an opportunity to transform an organization’s environment and services to a level no one has thought of. At the same time, the process of deciding and adopting a new technology is very risky and time consuming. In this Special Interest Group, you will get a perspective on some of the latest emerging technology changes and how organizations are dealing with the exact same questions, opportunities and challenges your organization is looking to address. Great examples of emerging technologies include Artificial Intelligence and Robotics Process Automation.

3 Strategies to Digitize Your Shared Service Center

Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more knowledge-based […]

By- Celonis

Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

By- The Outsourcing Institute

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Strategy Brief: The Evolution of Managed Services

IT Must Shift from Provider to Integrator in this New Sourcing Model. An Evolving Landscape Global sourcing, open source, and Moore’s law have made technology widely available, standardized, and cheaper than ever. Further Cloud, Virtualization, As-a-Service, Business Platforms and new forms of delivery are changing the technology landscape.