Emerging Technologies

Emerging Technologies is an ongoing opportunity but also a challenge to many organizations. Questions such as what to invest, what to cease and how to “stack” things together is a priority to many Executives, Service Providers and Advisors.

Although challenging, emerging technologies can represent a big leap of change, an opportunity to transform an organization’s environment and services to a level no one has thought of. At the same time, the process of deciding and adopting a new technology is very risky and time consuming. In this Special Interest Group, you will get a perspective on some of the latest emerging technology changes and how organizations are dealing with the exact same questions, opportunities and challenges your organization is looking to address. Great examples of emerging technologies include Artificial Intelligence and Robotics Process Automation.

Why business process outsourcing is being redefined as business process...

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]

By- Fabiano Rosa

What do digital, automation and outsourcing have in common?

As we come back from holidays, we tend to reflect on what 2016 will bring, trends and upcoming changes on how buyers and service providers engage. Recently a lot has been said and written about two prominent trends: digital and automation. However little has been discussed about the commonalities between these prominent trends and the outsourcing industry. Digital and […]

By- Fabiano Rosa

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale