Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

De-mystifying Robotic Process Automation

Why do we need RPA? Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting […]

By- Avasant

Anupam Govil

Anupam Govil is a Partner with Avasant, a leading management consulting firm focusing on Sourcing Advisory, Digital Transformation and Globalization services. He is also the President of Avasense (wholly owned subsidiary of Avasant), which provides a SaaS based Managed Governance service. At Avasant, Anupam manages corporate initiatives such as Digital practice, Partner alliances and Marketing. […]

By- Anupam - Avasant

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and...

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.