Vendor Management

Vendor management and governance is emerging as a top business priority. Organizations are recognizing that effective oversight of service delivery is essential to managing multi-vendor service delivery models, to achieving anticipated value and benefits from outsourcing and to complying with increasingly stringent regulatory compliance requirements. In structuring their vendor management functions, businesses are focused on enabling consistent and standard oversight of each provider, as well as transparency and visibility into the entire chain of service delivery. Increasingly, businesses are outsourcing the day-to-day administrative tasks of vendor management to a third-party provider, and finding that this approach yields significant cost and performance benefits.

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Denis Desjardins

Managing Principal, WGroup
Content Chairperson
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Denis Desjardins has more than 25 years of experience in Information Systems—in diversified manufacturing, telecommunications and consulting businesses. His strengths include IT governance, outsourcing relationship development and program...

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Building a Foundation: The Role of the VMO in Regulatory...

Complying with regulations on third-party oversight represents an urgent imperative for banks and financial services firms. Oversight of any given third-party provider involves a number of functions and business units with widely varying priorities and areas of focus, and requires clearly delineating lines of responsibility and ownership. A Vendor Management Office (VMO) can play a […]

Strategy Brief: The Evolution of Managed Services

IT Must Shift from Provider to Integrator in this New Sourcing Model. An Evolving Landscape Global sourcing, open source, and Moore’s law have made technology widely available, standardized, and cheaper than ever. Further Cloud, Virtualization, As-a-Service, Business Platforms and new forms of delivery are changing the technology landscape.

Winning in Outsourcing: Maximizing procurement during the sales cycle to...

Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.

Next Generation Vendor Management

Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.

Vested Outsourcing 5 Rules

Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.

Selecting the Right Sourcing Provider for Long-Term Success

Selecting the right sourcing provider for long-term success.

Contractual Discipline – a Financial Services Imperative

David England, Director “The best contract is the one you never have to pull out of the drawer.” That adage describes the idyllic sourcing relationship of old – one built on trust, open communication and aligned objectives. In such an environment, specific contractual terms and obligations rarely need to be called upon, since both sides […]

By- Alsbridge

The Nuance of Language and Effective Vendor Management

“You keep using that word. I do not think it means what you think it means.” That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to the villainous Vizzini’s repeated and incongruous exclamations of “Inconceivable!” While comically captivating, Inigo’s observation holds a potential lesson for executives […]

By- Alsbridge

Effective Vendor Management — Devil in the Details

Vendor Management and Governance is all about the big picture – maintaining transparency into the multi-vendor ecosystem and ensuring that all the moving parts are seamlessly integrated and aligned. But the high-level oversight that characterizes effective vendor management must be built on a foundation of operational detail, characterized by process consistency and adherence to standards […]

By- Alsbridge

Cybersecurity Governance: Five Reasons Your Strategy May be Flawed –...

As threats to cyber security become increasingly ominous, sophisticated and unpredictable, CIOs must address risks ranging from denial of service attacks to natural disasters to disgruntled employees. Global organizations must also manage complex networks of service providers and scores of third-party suppliers, many of whom have access to customers, sensitive data and critical technology. In […]

By- Alsbridge