Category: Digital Services

  • The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1 Interview – 3 outsourcing questions, 1 outsourcing expert

    The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

  • Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures

    Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures

    Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]

  • The Journey to Digital Singularity: A Case for Humanity

    The Journey to Digital Singularity: A Case for Humanity

    Avasant’s CEO, Kevin Parikh shares a case study for the humanity at the Empowering Beyond Summit

  • RPA & AI in HRO Taking Off

    RPA & AI in HRO Taking Off

    Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR outsourcing: payroll services, recruitment […]

  • Customer experience as competitive advantage

    Customer experience as competitive advantage

    Your brand is only as strong as the experiences you create for your customers. The experience is the message. The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy […]

  • Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

  • 3 Strategies to Digitize Your Shared Service Center

    3 Strategies to Digitize Your Shared Service Center

    Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more knowledge-based […]

  • How to Transform Your Shared Services Organization into a Digital Champion

    How to Transform Your Shared Services Organization into a Digital Champion

    The days of shared service organizations (SSO) being responsible for manual, repetitive processes are coming to an end. Today, SSOs can use data and software to automate processes and run more efficiently. Learn how to use automation to transform your SSO into a digital champion. In our webinar we walk you through key strategies to […]

  • Digital Singularity and a Case For Humanity

    We’ve had the opportunity to interview Kevin Parikh, CEO and Senior Partner at Avasant, a leading management consulting firm. Through this interview, he gives a short preview to his upcoming book on Digital Singularity and a case for humanity.   What is your opinion on some of the more exciting trends on the Digital frontier? […]

  • Expert Interview with Cognizant’s Chief Strategy Officer for Digital Business, Paul Roehrig

    Expert Interview with Cognizant’s Chief Strategy Officer for Digital Business, Paul Roehrig

    Paul Roehig joins Outsourcing Institute President, Daniel Goodstein, to discuss digital transformation in the enterprise. The Interview Explores: Challenges For Service Providers Adapting To The Digital Age Advice For Legacy-Centric Organizations: How to Start Your Digital Journey How To Transform Your Enterprise Through Cost Saving Solutions Future Of Work: Advice To College And Parents Join […]