Category: Digital Services

  • Driving Digital Transformation from the CIO Suite

    Driving Digital Transformation from the CIO Suite

    When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.

  • Renewable Integration Trends, Challenges and Digital Measures

    Renewable Integration Trends, Challenges and Digital Measures

    An electricity consumer receives a message on his smart-phone application, informing him of a cloudy forecast for the next day. The application also advises him to fully charge up his home storage batteries from his solar roof-top system so that he can draw down the charge when cost of grid-electricity shoots up. While this may […]

  • Crossroads of the Utilities Sector Business Model

    Crossroads of the Utilities Sector Business Model

    These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need […]

  • Digital Transformation: Does It Require A New Kind Of Leadership?

    Sitting in Silicon Valley last month, listening to start-ups and tech evangelists while looking at this story on the European Commission’s plans for free WiFi in public spaces, it felt as if the rest of the world – and far away Europe – was very dated. Is that an inevitable perspective from that unique vantage point […]

  • Digital Business Transformation for Airports: Trends and Best Practices

    Digital Business Transformation for Airports: Trends and Best Practices

    Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations  

  • Robotic Process Automation in Banking: The Secret to Digital Transformation

    Robotic Process Automation in Banking: The Secret to Digital Transformation

    Robotic Process Automation in Banking: The Secret to Digital Transformation Robotic Process Automation (RPA) is fast emerging as a highly efficient way to help financial institutions support their digital transformation initiatives. Best of all, you don’t need to wait months or even years to see the results. In an industry that is constantly looking to […]

  • Getting the Most out of Digital Business Transformation

    Getting the Most out of Digital Business Transformation

    Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

  • Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

    NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

    NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models. In addition to […]