Category: Digital Services

  • 10 principles for winning the game of digital disruption

    10 principles for winning the game of digital disruption

    A high-stakes global game of digital disruption is currently underway. It is enabled by the latest wave of technology: advances in artificial intelligence, data, robotics, the internet of things, and new software-enabled platforms. As a result, the prevailing business models in every industry could drastically change. For every company, this is an immense opportunity to […]

  • 3 Strategies to Digitize Your Shared Service Center

    3 Strategies to Digitize Your Shared Service Center

    Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more knowledge-based […]

  • Crossroads of the Utilities Sector Business Model

    Crossroads of the Utilities Sector Business Model

    These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need […]

  • Customer experience as competitive advantage

    Customer experience as competitive advantage

    Your brand is only as strong as the experiences you create for your customers. The experience is the message. The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy […]

  • Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital and Cloud Solutions – Impact of OpEx Solutions on a CapEx Centric Utilities Industry

    Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]

  • Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital Business Transformation for Airports: Trends and Best Practices

    Digital Business Transformation for Airports: Trends and Best Practices

    Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations  

  • Digital Business Transformation for Utilities Trends and Best Practices

    Digital Business Transformation for Utilities Trends and Best Practices

    Trends and Best Practices. Major Levers of Digital Transformation at Utilities.

  • Digital Convergence Conference 2018 Presentations

    Digital Convergence Conference 2018 Presentations

    Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing   Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here   Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here   Case Study: […]