Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Duplicates payments: Vendor ledger analyses and payments recovery project brings...

Coca-Cola Enterprices (CCE) has initiated a business transformation at a global level that includes its organizational structures and its business operating model. Capgemini’s understanding was that CCE’s overall goal for this outsourcing project is to increase effectiveness and efficiency to bring CCE’s Finance & Accounting function to near “world class” performance. One of the most […]

Next Generation Vendor Management

Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.

Marketing BPO – opportunities and techniques for increasing efficiency in...

Frank Olivieri, President & COO, Marketing Solutions, Williams Lea and Matt Swain, Associate Director, Document Outsourcing, InfoTrends discuss marketing BPO and case studies.

The Transaction- Episode 3

Frank Casale is discussion re: the transaction

The Transaction: A Dream Team

Assembling a dream team

Transaction: Episode 8

Frank Casale with episode 8 of The Transaction

The Transaction: Seven Different Pitches

Frank Casale discussing outsourcing options with a few people.

The Transaction: Episode 5

Frank Casale with episode 5 of The Transaction