Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and...

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Industry Leader Roundtable: Advice on the High Regulatory World of...

In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.

The Disconnect – Buyers Are From Mars

Frank Casale, CEO, Outsourcing Institute discusses with colleagues why there is a common disconnect between outsourcing buyers and providers.

By- Outsourcing Institute
0

Targeting Work At Home Services

A delivery model employed by customer management services suppliers.

Selecting the Right Sourcing Provider for Long-Term Success

Selecting the right sourcing provider for long-term success.

Ask the Experts- Vendor selection considerations: Part 2

Ask the Experts series with discussion of best practices for outsourcing.

Rapid Software Outsourcing

Find the right global software development team – right now.

Recruitment Process Outsourcing – A Decade Later

A decade later and what it means for buyers, providers and the results.

Is this a New Beginning for Industry-Specific BPO?

Extract from presentation ‘Outsourcing Game Changers & the New Digital Economy’ April 2016 by NelsonHall CEO, John Willmott Where is the Internet of Things currently being deployed? Click below to view.

By- Nelson Hall
0