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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.
In this interview Dan Goodstein, President of the Outsourcing Institute sits down with Danila Meirlaen VP, Worldwide Business Process Services and Richard Mason, Chief Technologist of Business Process Services of Hewlett Packard Enterprise.
By- Outsourcing Institute0
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
A leading beverage company launched a business transformation initiative at a global level that included its organizational structures and business operating model. The overall goal for the outsourcing project was to increase effectiveness and efficiency to bring the company’s Finance & Accounting function to “world class” performance. One of the most important goals of the […]
Global advisor, author of 3 books (Outsourcing Wisdom; The Offshore Nation; Globalization Wisdom) and frequent speaker. Founded Neo Group in 1999 with a singular focus on helping companies better leverage analysis and advice on global services and sourcing to achieve business objectives and address business challenges.
By- Outsourcing Institute0
Coca-Cola Enterprices (CCE) has initiated a business transformation at a global level that includes its organizational structures and its business operating model. Capgemini’s understanding was that CCE’s overall goal for this outsourcing project is to increase effectiveness and efficiency to bring CCE’s Finance & Accounting function to near “world class” performance. One of the most […]
Companies across the globe are looking to grasp the opportunities presented by advanced technologies, disruptive business models and emerging social/mobile collaboration. With these themes shaping business process service engagements, there’s a growing need to radically change the problem-solving mindset to reduce, streamline and eliminate repetitive process work. Automate critical business processes using Dell Automated Full-Time […]
Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.
Aurora Coya, Williams Lea and Matt Swain, InfoTrends discuss trends in strategic document outsourcing, market demand and case studies.