Author Archives: info@outsourcing.com

Yet the needle is moving away from a purely tactical relationship. More than half of executives expect the relationship between BPO providers and their clients to become more strategic.  

Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation  fundamentals and case studies.

Near-Shoring to Latin America – Part Dos

There certainly are a lot of stories — in the news and the blogosphere — about how much legal work is moving from law firms to legal process outsourcing (LPO) providers around the world. There are those who prophesize the end of law firms as we know them (or at least large ones), and those […]

Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.

Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.

Frank Casale, CEO, Outsourcing Institute along with Avasant and Atos Origin discuss virtualization and outsourcing.

Though Outsourcing has become a well-adopted strategy for growth, delivering phenomenal value to organizations of all sizes, it is still being perceived as a valuable business strategic option for large enterprises only. Small and midsize businesses contributing to nearly 65% of global GDP, representing more than 90% of all businesses and employing more than 90% […]