Author Archives: info@outsourcing.com

Life & Pension BPO Competitive Overview

Yet the needle is moving away from a purely tactical relationship. More than half of executives expect the relationship between BPO providers and their clients to become more strategic.  

April 20, 2016

Harnessing the Business Potential of Disruptive Innovations

Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation  fundamentals and case studies.

April 20, 2016

Near-Shoring to Latin America – Part Dos

Near-Shoring to Latin America – Part Dos

April 20, 2016

Easy Mistakes to Make When Making Decisions About LPO

There certainly are a lot of stories — in the news and the blogosphere — about how much legal work is moving from law firms to legal process outsourcing (LPO) providers around the world. There are those who prophesize the end of law firms as we know them (or at least large ones), and those […]

April 20, 2016

Outsourcing Helps Banks and Law Firms Overcome the Challenges of Increased Workflow and Limited Resources

Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.

April 20, 2016

Ask the Experts with Frank Casale: Managing Relationships

Outsourcing Institute

May 10, 2015

Frank Casale with John Willmott – BPO

May 4, 2015

Vested Outsourcing 5 Rules

Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.

May 2, 2015

Virtualization and Outsourcing

Frank Casale, CEO, Outsourcing Institute along with Avasant and Atos Origin discuss virtualization and outsourcing.

May 2, 2015

Midmarket Outsourcing: A Triple Play Value Addition

Though Outsourcing has become a well-adopted strategy for growth, delivering phenomenal value to organizations of all sizes, it is still being perceived as a valuable business strategic option for large enterprises only. Small and midsize businesses contributing to nearly 65% of global GDP, representing more than 90% of all businesses and employing more than 90% […]

May 2, 2015