Author Archives: info@outsourcing.com

Cesar Vargas – all in Spanish

Installing enterprise-class infrastructure is complex and costly, and operating and managing that infrastructure is even more challenging. But when it comes time to consider expanding your infrastructure to keep up with expanding or changing business requirements, well, it’s time to consider a new strategy.

While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.

As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.

Frank Casale, Founder, CEO, Outsourcing Institute and Jim McDonnell, General Manager, ServiceGrid BU, Cisco discuss how to get the most out of your outsourcing relationship based on research that the Outsourcing Institute and Cisco collaborated on.

Tony Mataya, Managing Partner, ThinkSolutions, Scott Kessler, Director, ITO Solutions, Stefanini, Jerry McElhone, Director, Business Development, Stefanini and Allen Houpt, Advisor, Solution Marketing, CA Technologies discuss from helpdesk to global service desk.