Author Archives: info@outsourcing.com

As we come back from holidays, we tend to reflect on what 2016 will bring, trends and upcoming changes on how buyers and service providers engage. Recently a lot has been said and written about two prominent trends: digital and automation. However little has been discussed about the commonalities between these prominent trends and the outsourcing industry. Digital and […]

Successful lessons for organizations considering automation ‘to infinity and beyond’. As the hype continues around Robotic Process Automation (RPA) and Artificial Intelligence (AI), organizations are looking to invest additional efforts to better understand potential benefits and risks associated with these. The fact of the matter: RPA and AI are already a reality and many service […]

Although well thought upfront, the alignment of an organization’s strategy with their decision to outsource tends sometimes to be focused on short-term attainment of the organization’s bottom line and cost reduction targets. There are seven fundamental steps an organization may wish to follow to ensure the alignment with its strategy materializes it. Last month I […]

Fabiano Rosa is an Experienced Manager in PricewaterhouseCooper’s Consulting and Deals practice in Toronto. Fabiano is an ITIL V3 and Green Belt Lean Six Sigma professional. Fabiano focuses on providing clients with a range of Management Consulting services most notably (1) Large Scale Outsourcing, (2)Shared Services Strategy and (3) Third Party Sourcing Risk Management and […]

New York, NY– August 11, 2016 – IRPA (The Institute for Robotic Process Automation), an independent professional association and global network dedicated to education and professional development in the rapidly emerging areas of RPA, Artificial Intelligence and Cognitive Computing, today announced that it is launching a new business unit that will harness the IRPA ecosystem […]

Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020.

Over the past year, some workers at AT&T have begun to automate the boring, repetitive parts of their jobs by using software bots. View entire article here

An agreement between defense contractor BAE Systems and provider CSC illustrates the changing nature of outsourcing View Entire Article Here

New robotic process automation tools can take over mundane data entry and other process tasks for your IT team. View Entire Article Here

Robots are no longer just speeding up processes on assembly lines; they are making inroads into offices around the world. Intelligent software is set to supplant a number of white-collar jobs, which is a cause for excitement and apprehension. Frank Casale, founder and chairman emeritus of the Institute for Robot Processing Automation (IRPA) and president of arago US, explains […]