Author Archives: info@outsourcing.com

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Frank Casale, IRPA Founder, recently met with Harry Wallaesa, President & CEO of the advisory group WGroup over lunch in NYC. The setting was upscale downtown. The commentary was candid and for many, a wakeup call as to who in the ecosystem is about to get disrupted.  Maybe you. Frank’s questions for Harry were as follows: […]

A Framework to Bridge the Digital Divide and Reap Digital Dividends Digital technologies have proliferated rapidly in the last two decades, more heavily so over the last decade. Internet penetration and mobile phone adoption has increased; a number of new digital tools that aid businesses, consumers and governments have been created. While the growth of […]

Moving from tactical RPA to strategic RPA Level Set: The reality of doing RPA vs. the expectation of doing RPA Organizations are in various stages of exploring and implementing RPA. Companies who are still sitting on the fence will soon pay the price of having to play catch-up. In this webinar, you’ll get the inside […]

Robotic Process Automation in Banking: The Secret to Digital Transformation Robotic Process Automation (RPA) is fast emerging as a highly efficient way to help financial institutions support their digital transformation initiatives. Best of all, you don’t need to wait months or even years to see the results. In an industry that is constantly looking to […]

Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

NelsonHall estimates the Smart Energy IoT outsourcing market to be worth ~$260m in 2016, sitting third behind the Connected Car and Smart Manufacturing IoT markets. Smart Energy is of major importance, with government policy around the world strongly influencing its widespread adoption, and here I take a brief look at the background of the Smart Energy IoT market, […]

It is no secret that the traditional media and entertainment industry has experienced extraordinary value destruction in the past 20 years. The music industry right-sized from $26.6 billion in 1999, to $14.9 billion in 2015. Print media lost the fight for classified advertising to Craigslist, Yelp, and Groupon, and legacy brands like the New York […]

When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.