At a key inflection point, enterprises are seeing the convergence of emerging technologies, business operations & digital transformation, as they re-think their business processes, organizational structure and sourcing, pricing & revenue models to adopt to a new Digital world. The outsourcing journey began 23 years ago, when it was all about labor arbitrage and the […]
February 2, 2017
Well, just when you thought that all 2017 predictions were behind you, here I am with the ones that will likely have the most impact on your industry, your company, and your career. Read More Here
January 31, 2017
Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in […]
Nelson Hall
January 18, 2017
NelsonHall’s principal Customer Management Services analysts take a look at how the CMS market will shape up in 2017, with predictions for CMS delivery & transformation from Ivan Kotzev, and industry-specific predictions from Vicki Jenkins.
Nelson Hall
January 18, 2017
Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]
Avasant
January 18, 2017
The increased uptake of cloud services is reflected in global IT spending trends that have been steadily shifting from traditional IT offerings to cloud, otherwise known as “cloud shift”. Rapid improvement in cloud platforms, security, network reliability and cloud-based applications has led to the adoption of cloud in ways that were hitherto unprecedented. The industry […]
Avasant
January 18, 2017
Just when I thought I’ve seen and done it all, I recently experienced a “first” that will forever change the way I perceive and process the world around me. I received a phone call at home on Saturday morning from what seemed to be a friendly person asking for me and introducing herself. My initial […]
Frank Casale
January 10, 2017
Sitting in Silicon Valley last month, listening to start-ups and tech evangelists while looking at this story on the European Commission’s plans for free WiFi in public spaces, it felt as if the rest of the world – and far away Europe – was very dated. Is that an inevitable perspective from that unique vantage point […]
January 2, 2017
For today’s overworked, time-strapped IT employees, bots are more than simply apps that perform automated tasks, like delivering weather reports or taking pizza orders. Rather, they’re a respite from endless help-desk calls, constant software updates and tedious server maintenance jobs. Read More Here
January 2, 2017
The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]
Raheem Hasan
January 2, 2017
