Change management is often the most difficult part of an IT project, regardless of the technology that’s being implemented. Many companies struggle with getting buy in from key stakeholders and encouraging adoption when end users have been doing things a particular way for years and are resistant to change.
This is especially true when implementing solutions that are as transformative as automated Enterprise Content Management (ECM) and Enterprise Information Management(EIM). New technologies have the power to dramatically improve productivity, profitability and innovation. They also can cause significant changes to staffing needs, workflow and day to day operations. This often makes it challenging to ensure that the change goes smoothly and that the company exploits the full benefits of automation.