Digital Convergence Conference: Enterprise Transformation through IT, BPO and Digital


At a key inflection point, enterprises are seeing the convergence of emerging technologies, business operations & digital transformation, as they re-think their business processes, organizational structure and sourcing, pricing & revenue models to adopt to a new Digital world.

The outsourcing journey began 23 years ago, when it was all about labor arbitrage and the focus was on cost and offshore labor; that model no longer works – but if you think outsourcing is dead, you’re wrong – it’s just been reinvented. Welcome to the “New Outsourcing” – a digitally fueled service offering powered by new technology, new business models, new pricing, less labor arbitrage, more cloud, and more service as software.

The Digital Convergence Conference, as part of The Outsourcing Institute’s 2017 programs focused around the “New Outsourcing”,  is designed to help clients make the transition to the “uberization” of the enterprise and provide insight into the new ways work is getting done,  examining the impact of digital technologies; exploring go-to-market strategies; digital revenue models; new methods of handling governance, risk and compliance; customer experience management and combining front, middle and back office/internal operations through IT as a service, business process as a service, crowdsourcing, automation & cognitive, IoT, analytics, cloud and platform-fueled technologies.

The Digital Convergence Conference is the place for senior buy-side executives, influencers, business and thought leaders to come together to learn, connect & pave the way for true digital transformation within their organizations and conference attendees will hear from industry experts, get first-hand information about the latest case studies, participate in roundtables, and benefit from powerful learning and networking opportunities centered around digital convergence.

September 27, 2017

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