Category: Whitepapers

  • Run Optimization: Overcoming the biggest barriers to Digital Transformation

    Run Optimization: Overcoming the biggest barriers to Digital Transformation

    Few would dispute the fact that technology is core to a company’s competitive advantage and survival. But technology is also changing fast. Technologies that were little more than concepts five years ago are now mainstream. Companies are struggling to keep up, held back by legacy systems and tight budgets. Read More

  • The Shared Services Roadmap

    The Shared Services Roadmap

    Cut costs and increase standardization with these best practices. A shared services model allows companies to streamline their operations across an organization and provide centralized, standardized support to all business units. From finance to legal to IT, companies can achieve great benefits from consolidation and implementation of strong governance systems. Read More

  • How To Use Design Thinking To Improve Your User Experience

    How To Use Design Thinking To Improve Your User Experience

    The Design Thinking process is an iterative methodology with the goal of finding and solving user’s pains and problems. This process involves the following phases, as you can see in the infographic or read below. Each phase uses diverse tools to generate insights and ideas that will pass on to the next phase of the […]

  • Best in Class Vendor Management Office

    Best in Class Vendor Management Office

    Vendor Management Should be a Core Competency of the IT Function With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate […]

  • Next Generation IT Sourcing Primer for 2017-2018

    Next Generation IT Sourcing Primer for 2017-2018

    New strategies to transform service delivery Back in 2014, market research firm IDC asserted that CIOs needed to drop their old roles as technology overlords and step into new ones as leaders of digital business transformation. But many IT leaders still struggle to understand how to implement new technologies to improve service delivery and enhance […]

  • User Experience Inspires Success

    Why are creativity, problem solving, and collaboration the most important skills of this century? How does User Experience cultivate them? And how does this help us inspire success? These are the questions you need to be asking yourselves in the 21st Century. So let’s break it down. Why creativity, problem solving, and collaboration? Our world […]

  • Design Problem Solving in Business

    It’s unfortunate and it’s true. But it’s not unavoidable. There are ways that let you stack the deck in your favor and increase your product or service’s chances of success. Design Thinking employs problem solving before the problems even appear in order to increase your success. Companies have to face the facts. It’s not enough […]

  • What is Rapid Prototyping and Why is it Important?

    You want to make products and solutions that work as soon as possible. The faster you can get your product out there, the faster you can start seeing ROI. The faster you can see a problem fixed and happy customers and clients. There are two common ways to develop products and they are both wrong. […]

  • How to Achieve Great User Experience

    We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]

  • Application Management Services a Key Gateway to HR BPaaS

    Application Management Services a Key Gateway to HR BPaaS

    With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]