Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Expert Interview with WGroup CEO Jeffrey Vail

Outsourcing Institute’s Daniel Goodstein interviews new WGroup CEO Jeffrey Vail, discussing the rapidly changing IT space, succeeding in a tech-driven marketplace, dealing with technologies trying to circumvent IT and how to optimize your technology for a positive ROI. The interview covers: Optimizing IT Shift from “What’s Broken” to “What’s Possible” thinking How can IT become […]

By- The Outsourcing Institute

How to Achieve Great User Experience

We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]

By- Pixel506

Application Management Services a Key Gateway to HR BPaaS

With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]

By- NelsonHall

Competition from nontraditional market players in financial services

The rise of financial technology—FinTech or InsurTech, for short—is changing the way people and companies save, pay, borrow, and invest. The environment includes tech companies, infrastructure players, and startups, along with incumbents. The FinTech formula for success is simple: use technology and mobile platforms to slash costs and bypass intermediaries. New competitors often offer low-cost […]

By- PWC

Mortgage & Loan BPO Challenged to Achieve Profits, but Turning...

The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]

By- NelsonHall

Preparing for the Digital Workforce

by Gregory North, Principal Digital Transformation – Outsourcing Institute Much of what has been written, for good reason, on the subject of automation has been about the impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend […]

By- Gregory North

The Outsourcing Institute Names Gregory North, Principal, Digital Transformation &...

The Outsourcing Institute Names Gregory North, Principal, Digital Transformation & Innovation Practice and Senior Advisor Business Transformation Executive to Provide Guidance on Digital Convergence and Outsourcing Strategy New York, NY- March 15, 2017 – The Outsourcing Institute today announced it is partnering with Gregory North to lead its new Digital Transformation Practice. Mr. North brings over twenty […]

By- The Outsourcing Institute

The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1...

The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

By- The Outsourcing Institute

Process Led Automation

Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

By- Gregory North

Not Your Parent’s Outsourcing: How Digital Transformation is Changing the...

Like many people who are part of the Outsourcing Institute’s community, I have spent my entire career focused on process improvement, automation and outsourcing. These are concepts which I have studied and applied for decades, and their use has been key to my professional success.  However, if you’re like me, you may have noticed that […]

By- Christopher Surdak, JD

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