Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

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By- Frank Casale

3 Strategies to Digitize Your Shared Service Center

Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more […]

Empowering Beyond DC 2017 Speaker Louise McCarthy, CIO Transformation, EBRD

As Transformation CIO, Louise has worked on major Global CIO transformation for over 13 years in a number of major successful transformation roles, covering IT commercial sourcing, Organisation design, Data Strategy, SMART store digital, IT Innovation, Major cost reduction, Sourcing Strategy, Strategic objectives, Performance management, IT cost transparency recharges, PMO and Global Portfolio, investment manager […]

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By- Avasant

Empowering Beyond DC 2017 Thought Leadership Panel: IDB, World Bank,...

Thought Leadership Panel titled “The New Economic Development Model for a Digital World”  

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By- Avasant

The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1...

The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

By- The Outsourcing Institute

Process Led Automation

Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

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By- Gregory North

Digital and Cloud Solutions – Impact of OpEx Solutions on...

Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]

By- Avasant

The Cloud Shift: The rapid adoption of cloud services for...

The increased uptake of cloud services is reflected in global IT spending trends that have been steadily shifting from traditional IT offerings to cloud, otherwise known as “cloud shift”. Rapid improvement in cloud platforms, security, network reliability and cloud-based applications has led to the adoption of cloud in ways that were hitherto unprecedented. The industry […]

By- Avasant

It’s here.

Just when I thought I’ve seen and done it all, I recently experienced a “first” that will forever change the way I perceive and process the world around me. I received a phone call at home on Saturday morning from what seemed to be a friendly person asking for me and introducing herself. My initial […]

By- Frank Casale

Digital Labor – Impact on Outsourcing

The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]

By- Raheem Hasan

Siemens and General Electric gear up for the internet of...

The American industrial giant is sprinting towards its goal. The German firm is taking a more deliberate approach Read More Here

By- Fabiano Rosa

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