Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Expert Interview with WGroup CEO Jeffrey Vail

Outsourcing Institute’s Daniel Goodstein interviews new WGroup CEO Jeffrey Vail, discussing the rapidly changing IT space, succeeding in a tech-driven marketplace, dealing with technologies trying to circumvent IT and how to optimize your technology for a positive ROI. The interview covers: Optimizing IT Shift from “What’s Broken” to “What’s Possible” thinking How can IT become […]

By- The Outsourcing Institute

Competition from nontraditional market players in financial services

The rise of financial technology—FinTech or InsurTech, for short—is changing the way people and companies save, pay, borrow, and invest. The environment includes tech companies, infrastructure players, and startups, along with incumbents. The FinTech formula for success is simple: use technology and mobile platforms to slash costs and bypass intermediaries. New competitors often offer low-cost […]

By- PWC

Mortgage & Loan BPO Challenged to Achieve Profits, but Turning...

The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]

By- NelsonHall

Reducing Oracle Costs

Hosted with Acxiom discussing the impact of aging servers

The Top Five Reasons Providers Lose Deals

Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.

Outsourcing Sales Outlook – IT & BPO

Discussion of market trends.

Three Steps to Real Outsourcing

Joe Hogan, Managing Partner, Joe Hogan Consulting LLC and Jim Pullen, Client Engagement Director, Pomeroy discuss a client case study: business challenges client had, resolutions, business value achieved, and lessons learned.

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