IT Outsourcing

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

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Jeff Romano

Managing Principal, WGroup
Content Chairperson
Ask the expert

Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held posi...

The Role That Automation Technology Plays Along the Shared Services...

Automation technology plays an increasingly large role as companies form new shared services operations and grow in maturity. As the organization develops and needs to serve a larger number of users, the benefits of implementing centralized automated services increases substantially. However, implementing automation is critical at every stage and companies that begin planning for the […]

By- Hyland

How to Select the Right Sourcing Advisor

All Advisors are Different – Selection Starts with the Right RFP. In today’s dynamic technology environment, sourcing is increasingly utilized as a key component of global IT service delivery. As sourcing is a highly specialized and complex process, many IT and business executives consider hiring a specialized sourcing advisory to support the development of a […]

By- WGroup

Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]

By- Outsourcing Institute

Clearing the Cloud of Uncertainty – What you need to...

While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.

By- Outsourcing Institute

Making the Case for a Master Services Integrator

As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.

By- Outsourcing Institute

Ask the Expert with Frank Casale: How to get the...

Frank Casale, Founder, CEO, Outsourcing Institute and Jim McDonnell, General Manager, ServiceGrid BU, Cisco discuss how to get the most out of your outsourcing relationship based on research that the Outsourcing Institute and Cisco collaborated on.

By- Outsourcing Institute

From Helpdesk To Global Service Desk

Tony Mataya, Managing Partner, ThinkSolutions, Scott Kessler, Director, ITO Solutions, Stefanini, Jerry McElhone, Director, Business Development, Stefanini and Allen Houpt, Advisor, Solution Marketing, CA Technologies discuss from helpdesk to global service desk.

By- Outsourcing Institute

Discover the Intangible Benefits of Near-Shoring in Latin America

Jon Butler, Principal Consultant, ISG, Daniel Chavez, CEO, Dextra Technologies and Luis Saldana, VP Business Development, Dextra Technologies discuss onshore vs nearshore vs offshore, TCO and hidden costs, why nearshore, and case studies.

By- Outsourcing Institute

Digital Mailbox Services: Expanding Customer Delivery and Payment Options

Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.

By- Outsourcing Institute

Ask the Experts with Frank Casale: Conversation with Daniel Chavez...

Frank Casale, Founder & CEO, Outsourcing Institute and Daniel Chavev, CEO, Dextra Technologies discuss the benefits of nearshoring with regard to agile, partnership with clients, risk mitigation & trust factor.

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