Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.
Extract from presentation ‘Outsourcing Game Changers & the New Digital Economy’ April 2016 by NelsonHall CEO, John Willmott Where is the Internet of Things currently being deployed? Click below to view.
Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020.
NelsonHall estimates the Smart Energy IoT outsourcing market to be worth ~$260m in 2016, sitting third behind the Connected Car and Smart Manufacturing IoT markets. Smart Energy is of major importance, with government policy around the world strongly influencing its widespread adoption, and here I take a brief look at the background of the Smart Energy IoT market, […]
The American industrial giant is sprinting towards its goal. The German firm is taking a more deliberate approach Read More Here
We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]
You want to make products and solutions that work as soon as possible. The faster you can get your product out there, the faster you can start seeing ROI. The faster you can see a problem fixed and happy customers and clients. There are two common ways to develop products and they are both wrong. […]
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