Category: Emerging Technologies

  • Delivering Better Healthcare with IT Strategic Sourcing

    Delivering Better Healthcare with IT Strategic Sourcing

    Our client is a major, nonprofit medical center, with a highly decentralized business model made out of several clinical specialties operating as separate entities, each with its own IT services group. This decentralized model made sense at first because each institute had different IT service level needs. However, changes in the healthcare industry forced the […]

  • 3 Strategies to Digitize Your Shared Service Center

    3 Strategies to Digitize Your Shared Service Center

    Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more knowledge-based […]

  • Blockchain: Will it change your life?

    Blockchain: Will it change your life?

    Can the costs associated with financial processing be alleviated? CEO of Digital Asset Holdings, Blythe Masters, discusses how. Stats source CT

  • Effective Multi-Vendor IT Governance

    Effective Multi-Vendor IT Governance

    Conduct better IT governance meetings by setting goals, planning ahead, and understanding best practices. As more IT services and applications are outsourced to third-party vendors, it becomes increasingly important for companies to understand how to effectively manage vendors and conduct governance meetings at predefined intervals. This allows organizations to take full advantage of IT-vendor relationships […]

  • Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

  • Mortgage & Loan BPO Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains

    Mortgage & Loan BPO Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains

    The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]

  • Siemens and General Electric gear up for the internet of things

    The American industrial giant is sprinting towards its goal. The German firm is taking a more deliberate approach Read More Here

  • Game changers in successful outsourcing relationships

    I am excited about this blog and the opportunity to share with you some ideas and thoughts you may find useful to your organization’s needs. The first post is something I believe to be relevant to you – as attaining success through outsourcing can be challenging. Organizations may adopt outsourcing as an alternative to reduce […]

  • Why business process outsourcing is being redefined as business process automation

    Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]

  • What do digital, automation and outsourcing have in common?

    As we come back from holidays, we tend to reflect on what 2016 will bring, trends and upcoming changes on how buyers and service providers engage. Recently a lot has been said and written about two prominent trends: digital and automation. However little has been discussed about the commonalities between these prominent trends and the outsourcing industry. Digital and […]