Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

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By- Frank Casale
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3 Strategies to Digitize Your Shared Service Center

Introduction Shared Service Centers (SSC) continue to deliver greater value year over year. In Deloitte’s 2017 Global Shared Services Survey, 3 out of 4 respondents saw productivity increases of 5% or more in the past year. Due to the success of SSCs, companies tend to expand the scope of shared service initiatives, integrating increasingly more […]

Talking Risk & Wall Street Technology with Avasant’s Anupam Govil

The Outsourcing Institute’s Daniel Goodstein recently sat down with Anupam Govil, Partner at advisory firm Avasant, and the Program Co-Chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street.  

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By- Outsourcing Institute
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IT-BPO Convergence: Emergence of Next Gen Digital Business Services

From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]

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By- Outsourcing Institute
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Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital...

In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

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Introduction to Robotic Process Automation

Raheem Hasan, CMO, IRPA, Frank Casale, Founder & CEO, IRPA, Thomas Young, Founder & Managing Partner, Rumjog and Pat Geary, CMO, Blue Prism discuss the first two chapters of the ebook Introduction to RPA, A Primer.  They cover Beyond Pressing a Button: The Automation of Automation and From Transactional to Analytical: The Upside of Robotic […]

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By- IRPA
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Agile Offshore Software Development Teams

Mike Sadowski, Software Development, Independent Consultant discusses software development outsourcing – a bit of history, typical pitfalls of offshore software development, agile dedicated teams – the modern approach and best practices.

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and...

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Industry Leader Roundtable: Advice on the High Regulatory World of...

In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.

Industry Leader Roundtable: The Barriers & Breakthroughs of Defining Digital...

In Part I of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

RevAmerica 2015 – Frank Casale, Founder and CEO of Institute...

WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]

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