Category: Digital Services

  • Crossroads of the Utilities Sector Business Model

    Crossroads of the Utilities Sector Business Model

    These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need […]

  • Renewable Integration Trends, Challenges and Digital Measures

    Renewable Integration Trends, Challenges and Digital Measures

    An electricity consumer receives a message on his smart-phone application, informing him of a cloudy forecast for the next day. The application also advises him to fully charge up his home storage batteries from his solar roof-top system so that he can draw down the charge when cost of grid-electricity shoots up. While this may […]

  • Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital Business Transformation for Airports: Trends and Best Practices

    Digital Business Transformation for Airports: Trends and Best Practices

    Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations  

  • The Development of the Digital Economy

    The Development of the Digital Economy

    A Framework to Bridge the Digital Divide and Reap Digital Dividends Digital technologies have proliferated rapidly in the last two decades, more heavily so over the last decade. Internet penetration and mobile phone adoption has increased; a number of new digital tools that aid businesses, consumers and governments have been created. While the growth of […]

  • Robotic Process Automation in Banking: The Secret to Digital Transformation

    Robotic Process Automation in Banking: The Secret to Digital Transformation

    Robotic Process Automation in Banking: The Secret to Digital Transformation Robotic Process Automation (RPA) is fast emerging as a highly efficient way to help financial institutions support their digital transformation initiatives. Best of all, you don’t need to wait months or even years to see the results. In an industry that is constantly looking to […]

  • Getting the Most out of Digital Business Transformation

    Getting the Most out of Digital Business Transformation

    Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

  • The Digital State of Media & Entertainment

    The Digital State of Media & Entertainment

    It is no secret that the traditional media and entertainment industry has experienced extraordinary value destruction in the past 20 years. The music industry right-sized from $26.6 billion in 1999, to $14.9 billion in 2015. Print media lost the fight for classified advertising to Craigslist, Yelp, and Groupon, and legacy brands like the New York […]

  • Driving Digital Transformation from the CIO Suite

    Driving Digital Transformation from the CIO Suite

    When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.

  • Talking Digital BPO with Anupam Govil of Avasant

    Talking Digital BPO with Anupam Govil of Avasant

    Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will: Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing […]