BPaaS

Business Process as a Service (BPaaS) is the delivery of business process outsourcing (BPO) services via the cloud, typically leveraging a utility-based, on-demand or consumption-based pricing model, and is accessible as a cloud, web-based service, not requiring the client to own or manage its own infrastructure.

Video: OI’s Dan Goodstein discusses Digital Supply Chain with Mike...

In this recent video interview, Outsourcing Institute’s Daniel Goodstein sits down with Mike Small, Global Sales Officer at Capgemini, to discuss client benefits and challenges of the digital enterprise, implementation of Automation and Capgemini’s Digital Supply Chain approach.  

By- Outsourcing Institute

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital BPO Innovations Conference

The impact of Digital on Business Processes & the key to Business Transformation As digital stacks collide with process standardization, the outsourcing industry is going through a significant shakeup. Rapid adoption of BPaaS, Automation, IoT, Mobility and Intelligent Analytics is changing the way BPO is sourced and measured. From transforming the user experience to enabling […]