By- NelsonHall

The Verdict of Cloud HR Services Clients: Providers Must Improve in 3 Key Areas

NelsonHall recently published its 2017 Cloud-Based HR Services market analysis study and NEAT vendor assessment, as part of which we interviewed the clients of leading cloud-based HR services vendors to ascertain satisfaction levels across a range of service criteria. And while we found that cloud-based HR services were meeting client expectations in a few areas, those areas were mostly of lower importance to clients. The areas of higher current and future importance to clients identified below should be the focus of attention for cloud-based HR services vendors.